Frequently Asked Questions
Everything you need to know about your Dreame home experience.
What is the standard shipping time for orders within Singapore?
We offer standard delivery within 2 to 4 business days. For peak periods or promotional events, delivery may take up to 7 business days.
Does Dreame Singapore provide local warranty for its products?
Yes, all official Dreame products purchased through our store come with a local manufacturer's warranty, typically ranging from 1 to 2 years depending on the specific model.
What is your return and exchange policy?
We accept returns for manufacturing defects within 7 days of receipt. The product must be in its original packaging with all accessories included for a valid exchange or refund.
Can I see a product demonstration before purchasing?
You can visit our authorized experience centers in Singapore to see our vacuum cleaners and hair dryers in action. Please check our 'Store Locator' page for the nearest branch.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayNow, and various Buy Now Pay Later (BNPL) options like Atome and GrabPay.
How do I purchase replacement filters or spare parts?
Genuine accessories, including HEPA filters, roller brushes, and mop pads, are available for purchase directly on our website under the 'Accessories' category.