Returns & Exchanges
At Dreame Singapore, we want you to be completely satisfied with your home cleaning technology. If your device is not performing as expected, our streamlined return policy ensures a hassle-free process for all eligible products within 7 days of delivery.
Initiate Your Request
Contact our dedicated customer support team via the Dreame Singapore website with your order number and proof of purchase to start the verification process.
Evaluation and Approval
Our technical team will review your request and, if necessary, request photos or videos of the device to confirm eligibility for a return or exchange.
Secure Packaging
Once approved, carefully pack the Dreame product in its original packaging, including all accessories, manuals, and promotional gifts to ensure a full refund.
Collection and Processing
We will arrange for a courier to collect the item from your address; once received at our service center, your refund or replacement will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing